Frequently Asked
Questions

You can book a service through the Hello Royer app or website by selecting the service you need, choosing your preferred date and time, and confirming the booking. The process is quick and takes just a few minutes.

Yes, you need to create an account using your mobile number to place and manage bookings. Creating an account allows you to track your service history, manage bookings, and use HR Coins rewards.

You will receive a confirmation via app notification, SMS, or email once your booking is successfully placed. Once a professional is assigned, you'll receive a second confirmation through the same channels.

Yes, you can select a time slot based on availability while booking. If your preferred slot is not available, you will be shown alternative options, or our team may contact you to find a suitable time.

Yes, you can reschedule or cancel your booking through the app before the scheduled time. Bookings cancelled more than 24 hours in advance are free. Cancellations within 24 hours or after a professional has been assigned may incur a cancellation charge.

Yes, you can add multiple services to a single booking based on availability. Simply select the additional services during the booking process.

Hello Royer supports UPI, debit cards, credit cards, net banking, digital wallets, and in some cases cash on completion. Available payment methods may vary based on the service and your location.

Depending on the service type, you may be required to pay in advance or after the service is completed. The payment timing will be clearly indicated during the booking process.

No. Pricing on Hello Royer is fully transparent. All applicable charges including taxes are shown upfront. If any additional work or parts are needed during the service, the professional will inform you before proceeding — you are never charged without prior notice.

Yes, a digital invoice will be shared through the app or via email after the service is completed. Please retain this for your records in case of any follow-up queries.

The professional will inform you about any additional work required and the associated cost before proceeding. You have the option to approve or decline any additional work.

Yes, all professionals on Hello Royer are background-verified and trained before being onboarded to our platform. We take quality and safety seriously, and only professionals who meet our standards can serve our customers.

Professionals are assigned based on your location, the service type requested, and their current availability. We use smart matching to ensure the right professional is assigned for your job.

Yes, once a professional is assigned, you may receive their contact details or be able to communicate with them through the app's built-in messaging system.

This depends on the professional's availability. You can mention your preference during the booking process, and we will do our best to accommodate your request.

Yes, in most cases professionals bring the required tools and basic materials for the job. Any exception or requirement for specific parts will be communicated to you in advance.

Ensure clear access to the service area and provide any relevant details about the issue. A safe, clean, and suitable workspace helps the professional complete the job efficiently and on time.

You can track the professional's arrival status in the app in real time. If there's an unusual delay or the professional doesn't arrive, contact our support team immediately for assistance.

Yes, the Hello Royer app provides real-time updates on your booking status and service progress, including the professional's arrival and job completion via OTP verification.

You can raise a complaint within 48 hours of service completion through the app or our support team. We review every complaint carefully and may offer a re-service visit or resolution depending on the nature of the concern.

Some services may be available on a priority or same-day basis depending on your location and professional availability. Check the app for real-time slot availability near you.

Yes. Hello Royer follows strict security practices including high-end encryption, call masking, and secure data storage. Your personal information is never sold to third parties. For full details, see our Privacy Policy.

Yes, you can update your profile details — including name, contact number, and address — anytime through the account section of the app or website.

Yes. Accounts may be suspended in cases of misuse, repeated cancellations, violation of platform policies, or inappropriate behavior toward Vendors. We take platform integrity seriously to protect all users.

HR Coins are promotional credits available on the Hello Royer platform. They can be redeemed for discounts on selected services, subject to applicable terms and conditions. Your available coins are visible in the app under your account or wallet section.

Yes, HR Coins may have an expiry date. Always check the specific terms associated with your coins in the app. Expired coins cannot be reinstated.

Yes, promotions, special offers, and membership packages are available periodically. All current offers will be visible in the app's offers section.

You can reach our support team through the Help section in the Hello Royer app, through our website, or by emailing us at privacy@helloroyer.com. We aim to acknowledge all queries within 48 hours and resolve them within 7 working days.

If a professional behaves inappropriately, please report the incident to grievanceofficer@helloroyer.com within 48 hours of the incident. We take all complaints seriously and investigate them promptly.