Effective Date: Please refer to the platform · Refund window: 14 days for products · 24 hours for services
Hello Royer is committed to delivering reliable, high-quality service experiences. This policy outlines how we handle cancellations, returns, and refunds in a fair and transparent manner.
Our services are designed to be executed with precision and professionalism. Once a service has been successfully completed, it is generally considered non-refundable. However, customer satisfaction remains central to everything we do.
If you are not satisfied with a completed service, you may raise a concern within 48 hours of service completion. After reviewing the issue, we may offer a re-service or, in certain cases, a partial refund based on the nature of the concern.
Cancellation made at least 24 hours before the scheduled service time.
Cancellations made after service has been completed or begun.
If you prepaid and service was not delivered, refund processed within 7 working days.
Cancellations within 24 hours of scheduled service may incur a visit or cancellation charge.
If you are dissatisfied with a completed service, raise a complaint within 48 hours via the app, website, or support team. Depending on the nature of the issue, we may offer:
Hello Royer may provide certain products such as water purifier filters, accessories, or beauty items. These can be returned within 14 days of delivery under the following conditions:
Important: Please do not send purchased items directly to the manufacturer. All returns must be processed through the Hello Royer app or website.
Contact us via the Hello Royer app, website, or support channels with your request and proof of purchase.
Our team reviews the claim, verifies details, and determines eligibility within 1–2 working days.
You'll receive an email confirming approval or rejection of the refund request.
Approved refunds are credited to your original payment method within 5–7 working days.
If you haven't received your refund within the expected timeline, please follow these steps:
We replace items only if they are defective or damaged. If you receive a defective product, send your exchange request through the Hello Royer app or website. After verification, we will arrange a replacement at no additional cost.
Sale or promotional items are not eligible for exchange unless defective upon delivery.
Refunds are not applicable in the following situations:
Need help? Reach us through the Hello Royer app, website, or email our support team. We'll guide you through the process and ensure your request is handled efficiently.