Privacy Policy

Introduction

By using our services, you agree to the practices described in this policy. Hello Royer operates as a technology platform connecting customers with professional home service providers. We collect certain information to process bookings, assign professionals, and improve our services.

Unless specifically defined here, capitalized terms carry the same meaning as in our Terms and Conditions.

1. Data We Collect

We collect various categories of personal information to provide and improve the Hello Royer experience:

What if I Refuse to Share Data?

Where data is required by law or as part of our service contract, failure to provide it may result in our inability to deliver the requested services or restrict access to the platform.

2. How We Collect Your Data

a) Directly From You

• When you create an account or profile on the platform
• When you use our services or conduct related activities
• When you participate in promotions, surveys, or polls
• When you grant us permission to send promotional communications
• When you report issues or contact support

b) Automated Technologies

Each time you use the Platform, we automatically collect technical information including browsing activity, usage patterns, cookies, web beacons, pixel tags, and server logs.

c) Third-Party Sources

• Analytics providers such as advertising networks
• Publicly available sources and partner databases
• Our affiliates and group companies within the Royer Appliances group

3. Cookies

Cookies are small data files stored on your device that help us recognize your browser and remember certain information for a better user experience.

We use cookies to recognize returning users, save your preferences, track promotions, compile aggregate usage data, and provide a consistent, personalized experience.

Some pages on our Platform may contain third-party cookies, which are not under our control. You can disable cookies in your browser settings, though doing so may impact your experience on the Platform.

4. Use of Your Data

We use your personal information for the following purposes:

• To process service bookings and send relevant updates
• To assign and communicate with service professionals
• To improve our customer service and platform performance
• To maintain internal records and operational excellence
• To send promotional and marketing communications (with opt-out options)
• To analyze usage trends and improve service offerings
• To comply with legal obligations, including disclosures to law enforcement where required

5. Data Sharing

Your data may be shared with:

• Vendors & Professionals: To deliver the home service you've booked (name, contact, address).
• Internal Group Companies: Other entities within the Royer Appliances group.
• Trusted Third-Party Partners: Payment gateways, analytics agencies, and hosting providers — all bound by data security agreements.
• Other Platform Users: Where you explicitly consent to a disclosure.
• Government & Regulatory Bodies: When required by law or court order.

6. Data Security

Hello Royer implements industry-standard security measures including high-end encryption for data transmission and storage, encrypted password management, call masking to protect contact details, and physical and access controls on our systems.

You are also responsible for maintaining the confidentiality of your account password. If you believe your account has been compromised, notify us immediately at privacy@helloroyer.com.

7. Your Rights

Access & Correction

You have the right to access and update your personal information through the Platform. You can also request a copy of the data we hold about you by emailing privacy@helloroyer.com. Hello Royer will respond within 7 working days.

Opt-Out of Marketing

You can opt out of marketing communications using the unsubscribe instructions in any promotional email. Please allow up to 10 working days for opt-out requests to take effect.

Data Deletion

You may request deletion of your personal data by contacting our Grievance Officer at grievanceofficer@helloroyer.com. Certain data may be retained as required by law or for legitimate business purposes.

8. Policy Updates

Hello Royer may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business operations. We encourage you to review this policy periodically.

Continued use of the Platform after updates are posted constitutes your acceptance of the revised policy.